CC Suite - Multichannel customer service system
CC Suite is a customer service solution that combines all service channels into one view and automatically directs customer contacts to the most suitable available customer service agent. CC Suite uses generative artificial intelligence to streamline customer encounters.
Artificial intelligence for customer service
CC Suite uses AI to speed up case processing and bring quality to customer encounters in a variety of ways, including:
AI Assistant: In CC Suite, the customer service agent has access to a chat-based AI assistant, which allows them to easily and quickly find answers to difficult questions. The AI assistant is trained with frequently asked questions and other company information, so that it can search for the right answer from the background information.
Email Assistant: AI generates suggested responses to incoming customer emails, which can be edited or sent as is. It can also automatically reply to certain emails if desired.
Chatbot: The AI-powered chatbot efficiently reduces workload from other channels, enhancing speed and efficiency, allowing customers to complete tasks more quickly.
AI in the Voice Channel (coming Q4 2024): AI will manage an unlimited number of calls around the clock, operating like a live customer service agent.
Why CC Suite?
Improves customer service operations
Provide better service for your customers
Customizable according to the needs of the organization
Fast deployment
Our customers
CC Suite has dozens of satisfied customers in different industries in Finland. Here are a few examples:
CC Suite enhances multi-channel customer service
With CC Suite, customer service agents can manage chat messages, instant messaging, emails, and calls all in one place.
CC Suite allows agents to effortlessly manage their workspace without wasting time on task selection. The system automatically assigns them the most important tasks they are best suited to handle. It guides their work by displaying the right job views, pre-filled with the relevant information, exactly when they need it.
Integrates all service channels and back-end systems across the organization
CC Suite links the organization's various customer service channels and unifies the customer's previous interactions across those channels.
It also seamlessly integrates with your company's business processes and back-end systems, such as CRM, ERP, and loyalty systems.
Helps you provide the best possible service
CC Suite guides customer service agents by evenly distributing tasks across the team. It also manages individual workloads, automatically prioritizing tasks so agents can focus on what’s most important.
This allows customer service agents to concentrate on what truly matters—providing the best possible service to the customer.
A comprehensive 360-degree view of the customer
CC Suite consolidates customer messages from various channels and integrates customer information from back-end systems like CRM and ERP, presenting everything in a single, clear view.
This gives customer service agents access to all relevant details about the customer and previous interactions across different channels. As a result, customers experience a new level of personalized service, delivered more quickly.
CC Suite brings all customer service channels together
Why CC Suite?
Improve customer service efficiency by 20%
CC Suite makes customer service at least 20% more efficient from day one by sending the right tasks to the right people at the right time, with the right information.
It cuts out unnecessary steps like sorting, moving, and tagging, making the process smoother.
Real-time monitoring and reporting
CC Suite provides both historical reports and real-time views of task status and progress, accessible to both employees and supervisors.
It includes dozens of predefined report templates and the option to create custom reports. Data can also be easily exported to other systems for further processing via interfaces.
Artificial intelligence speeds up and brings quality to encounters
AI assistants at different points of contact (chat, email, calls) speed up processing and bring quality to customer encounters.
Support and development in Finland
CC Suite's support in Finland is available in both Finnish and English, making any required customization straightforward.
Customizable to the customer
The service can be tailored to fit the company’s processes, eliminating the need for the company to adapt its processes to the system.
Smart Automation for Peak Periods
For instance, during peak times, automation prioritizes phone calls over other channels to ensure the most urgent needs are addressed first.
Rapid deployment
Thanks to standardized features, deployment is very fast, and the system can be up and running in days.
Scalable to a wide range of needs
CC Suite is designed to work seamlessly in both small, few-user environments and large, complex contact centers with hundreds of users.
