"The knowledgeable team at twoday and Microsoft's market-leading low-code technology enabled a smooth modernization. At the same time, we managed to introduce numerous process improvements into the daily operations of the end-users and enhance the overall user experience."
- Pekka Mutikainen, Skanska Finland
About Skanska
Skanska is one of the world’s largest project development and construction companies with 28,000+ colleagues. Skanska’s operations in Finland cover construction services and residential and commercial project development. Skanska Kodit develops and builds homes and creates pleasant living environments in Helsinki Metropolitan area and other bigger cities and around Finland.
Renewing the CRM system
In 2021, Skanska initiated the overhaul of the Skanska Kodit CRM system, which was running in its own server environment. The system, accessible to all Skanska Kodit staff, provided business support through all phases of construction and living. It was also used to manage, among other things, land and property –related construction and sales. Other key functions of the system included publishing listings to external systems and sales channels, as well as marketing management. In practice, the system served as a critical business management tool for Skanska Kodit.
From objectives to execution: the phases of the modernization project
The development project's primary objectives were to modernize the system that was nearing the end of its lifecycle, and simultaneously develop Skanska Kodit's key business processes by leveraging the new opportunities offered by the Microsoft Cloud. The chosen solution architecture included Dynamics 365 Customer Engagement and Power Platform, and twoday was selected as the solution provider.
The modernization project kicked off in autumn 2021 with a conceptualization phase, followed by the actual implementation work. The system was developed iteratively, sprint by sprint, continuously refining the requirements.
Additionally, the new Microsoft Azure-based integration platform of Skanska Finland was introduced during the project. Relying on this platform, our development team implemented the necessary integrations in close cooperation with the suppliers responsible for the integrated systems.
Successful implementation of a cloud-based system
The final outcome of the project was a new cloud-based CRM system, which was implemented in phases at the end of 2022 and the beginning of 2023. The implementation included complex migration runs, during which business data maintained in old systems was transferred and converted to align with the new cloud system's data models.
”We have been diligently modernizing Skanska's application and infrastructure environment with the help of the Microsoft Cloud for several years. Transferring the most business-critical and integrated solutions, like the Skanska Kodit CRM system, to the cloud requires exceptional expertise. The knowledgeable team at twoday and Microsoft's market-leading low-code technology enabled a smooth modernization. At the same time, we managed to introduce numerous process improvements into the daily operations of the end-users and enhance the overall user experience," says Pekka Mutikainen, CIO of Skanska Finland.
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Tuukka Tusa
Microsoft enterprise systems (Dynamics 365, Microsoft 365)
+358 50 525 6840
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