Fintraffic’s mission is to provide essential traffic management services for society, public authorities, and businesses, ensuring smooth and reliable operations in both everyday and emergency situations. The company focuses on smart traffic management, digital services for businesses and consumers, and up-to-date traffic information. One example is Fintraffic Mobile, a new app that offers real-time updates on road and rail traffic in Finland, including any disruptions.
We collaborated with Fintraffic on the design and development of Fintraffic Mobile, which won the Best Customer Experience 2024 award.
A Modern App for Safer Roads
The new Fintraffic Mobile app is set to replace the old Traffic Situation app, which needed major technical updates and new features that couldn't easily be added. Instead of upgrading the old app, the solution was to create a brand-new, modern, and user-friendly service from the ground up.
One of Fintraffic's main goals is to improve traffic flow, safety, and environmental impact, and this app helps achieve that. By providing real-time traffic updates and alerts directly to users' phones, it supports safer and smoother travel.
"Being able to directly inform and warn users about bad weather or other hazards will definitely make traffic safer and everyday life smoother," says Antti Haarala, Head of Digital at Fintraffic, highlighting the benefits for both individuals and society.
Keeping Citizens Informed with Two-Way Communication
The goal of the new app was to combine the features of Fintraffic's previous services into a single, easy-to-use mobile app. Now, two of Fintraffic's popular services are available in one place, along with a new Feedback Channel. This feature lets road users report issues they encounter, such as unploughed roads or potholes. The feedback goes directly to the national Transport Customer Service, operated by the Finnish Roads Agency, the ELY centres, and Fintraffic, who then pass it on to contractors.
A key focus of the project was communication. In addition to gathering feedback, the app allows for better updates on things like disruptions, hazardous weather, or other changes on roads and railways. With real-time, location-based notifications, users can adjust their routes to make their journeys safer and smoother, whether before or during travel.
"The app goes wherever people go and uses location data, so the updates are timely and relevant. For example, if an accident happens nearby, the user can get a notification almost immediately," says Haarala.
Main Features of the App
🚗 Road Transport
Speed camera locations across Finland, incident alerts, electric vehicle charging points and gas stations, driving conditions and road warnings, congestion updates, and other road information.
🚆 Train Traffic
Real-time timetables for Finnish railway stations, train route tracking, and live incident updates.
✍️ Feedback Channel
Report issues with road or rail conditions, such as disruptions or hazards, and track the status of submitted feedback.
"The communication with twoday's team has been smooth, and we’ve worked closely together, discussing issues daily. Any problems that came up were addressed promptly. Everyone has been great to work with, and the collaboration has been enjoyable," Haarala adds.
The project involves handling large amounts of data and a technically complex service, yet the implementation has gone smoothly. Even during the early beta phase, there were no major technical issues.
"We’ve built a very functional and high-quality product," Haarala says about the app.
The app is available for free on Android via Google Play and on iOS from the App Store.
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