This recognition is granted only to a few selected partners with verified expertise and experience delivering demanding, large-scale customer service solutions based on the Dynamics 365 product family.
Receiving this recognition requires several large, successful implementation projects and active customer service users utilizing the Dynamics 365 platform. Additionally, the partner organization must employ numerous functional consultants and architects who have specifically earned Microsoft certifications related to the customer service platform.
We achieved the Service Advanced Specialization level solely through the deliveries and expertise of our Finnish organization. This recognition complements our existing Low Code Application Development level:
Dynamics 365 offers a unified business application platform for managing sales, marketing, and service-related processes. Dynamics 365 Contact Center enables intelligent, multi-channel customer service, covering voice connections, customer service bots, and service requests through written communication channels.
With the versatile AI capabilities Microsoft cloud platforms offer, customer service organizations can achieve significant productivity leaps and provide better customer experience through AI bots (voice and chat) and AI assistants for customer service representatives.
twoday has delivered several large organizations projects that have developed customer service using Dynamics 365. Examples of our large implementations include Seure's intelligent, multi-channel customer service solution and Säästöpankki's comprehensive customer relationship management and customer service reform.
In addition to the business application area, twoday is also a Microsoft Solutions Designation level partner in all other solution areas:
